FAQ

Are your cues and cases suitable for beginners?

Yes, our cues and cases are designed to cater to beginners as well as intermediate players. We offer a range of options suitable for different skill levels.
Can I return or exchange a cue if it doesn't meet my expectations?

"If you are dissatisfied with your purchase, please reach out to us promptly. We kindly request that the cue is returned in its original condition within the specified return period of three weeks. To ensure a refund on postage and packaging, we kindly ask that you use our designated courier provider for the return shipment. Please contact us via email with the subject title 'RETURN REQUEST' along with the details and date of your purchase for further assistance and detailed instructions regarding the return process.
Do you offer warranty or guarantee on your products?

Yes, we stand behind the quality of our products. We offer a warranty on manufacturing defects and guarantee your satisfaction. If you encounter any issues, please reach out to our customer support team for assistance.
How long does delivery take?

Delivery times can vary, but typically, you can expect your order to arrive within 2-3 weeks. We strive to ensure timely delivery, but factors like international shipping, customs clearance, and high demand can sometimes cause slight delays. Rest assured, we're committed to getting your snooker and pool cues to you as quickly as possible while ensuring their quality and safe arrival.
Can I customize the design of my cue?

Currently, we offer a selection of pre-designed cues. However, we are working on introducing customization options in the near future, allowing you to personalize your cue to match your preferences.
What materials are your cues made of?

Our cues are crafted using high-quality materials such as hardwood, maple, and fiberglass. These materials ensure durability and optimal performance during gameplay.
What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and online payment platforms like PayPal. At checkout, you will find the available payment options.
Do you ship internationally?

Yes, we offer international shipping to many countries. Please contact us prior to purchasing for specific information regarding international orders as shipping cost vary.